Covid-19 Customer Information
The safety and wellbeing of our customers will always be our number one priority. Before travelling we advise all of our customers to check FCO guidance before departing to a destination. If you have any queries about future trips with us, please do not hesitate to contact us.
Your Safety is Our Priority
Due to the Coronavirus (Covid-19) pandemic, we’ve reviewed and updated our safety standards and booking conditions for the 2020/21 winter season and beyond.
Flexible Transport Options
Frequently Asked Questions
What steps should I take to prepare for travel to and from my destination?
Current advice in the UK and across Europe is to wear face-coverings for all those travelling on public transport.
We would strongly recommend that you and the group you’re travelling with all have a good personal supply of face masks, hand sanitiser and antibacterial wipes to last the duration of your trip.
What social distancing measures will be implemented on my ski trip?
Social distancing measures vary considerably from country to country, however, in a majority of the European Alpine countries they have currently implemented a social distance of 1.5 metres. The advice and rules may change as the situation develops, therefore it’s best for us to discuss what social distancing measures may be in place nearer to your time of travel.
For the time being, please be aware that lessons, excursions, airports, restaurants, bars and attractions may have different rules in place. If you are travelling in a large group, we would advise to think about splitting up into subgroups when eating out and taking part in activities.
What support will I get from RocketSki when I am out in resort?
RocketSki has a 24/7 Duty Office which is there to give you support for the duration of your trip and to help you manage anything out of the ordinary, such as FCO guidance suddenly changing and recommending British nationals to return home. While we sincerely hope this is not necessary, please rest assured we have considerable experience of quickly and safely repatriating groups.
Does your travel insurance cover Covid-19?
Please refer to our insurance provider; Endsleigh’s FAQ. If anything is not covered under their FAQ section, please let us know and we will endeavour to get the answer for you.